Refund Policy

Quality Guarantee

SingleThread Wines guarantees that wine is in excellent condition, or the condition that is stated in its offer, at time of delivery if it is shipped by the method recommended by SingleThread Wines, within the laws of the state into which it is shipped, and is accepted on the first delivery attempt. If you receive a bottle of wine for which the condition is not excellent and does not match the description, please notify us at support@singlethreadwines.com within 24 hours. SingleThread Wines cannot accept return of any bottle of wine that has been opened or altered nor any bottle of wine that has been out of its possession for more than 6 months.

Excellent condition is based on the age of the wine. For bottles less than 20 years old, it is: base neck fill or better (fill within 3 cm of the bottom of the cork if the bottle has no shoulder), no sign of seepage or cork failure, relatively clean and undamaged label and capsule, good wine color, with minor nicks or marks on the label or capsule not counting against excellent condition. For wines over 20 years old, top shoulder fill or better (within 4 cm of bottom of cork if bottle has no shoulder), relatively intact label and capsule with common deterioration and wear of similarly aged bottles that does not having a material adverse impact on the label’s features not otherwise discernable from the pictures and description provided to the customer prior to purchase. Wine color generally consistent with wines of similar vintage. Modest label or capsule nicks, tears, moisture stains, mildew stains, discoloration or oxidation does not count against excellent condition for wines of this age. Older white wines often take on a golden or orange color. Older red wines often take on a brick tone. Such color change does not count against excellent condition if it is consistent with the wine(s) of comparable age.

For high value bottles of older wine, we can provide high resolution digital photos. Please contact support@singlethreadwines.com